Terms of Service

1. Agreement to these terms

These Terms of Service (“Terms”) are a binding agreement between FOP Barkar Serhii, operating under the Plubox brand, and the person or organization that accesses or uses the Plubox service (“Customer,” “you,” or “your”). The operator is located at 39 Akademika Filatova Street, office 57, Odesa, Ukraine.

By creating an account, accepting an order, connecting an integration, or using the service, you agree to these Terms and our Privacy Policy. If you use Plubox for an organization, you confirm that you have authority to bind that organization. If you do not agree, do not use the service.

2. Eligibility and business use

You must be legally capable of entering into a contract and at least 18 years old. Plubox is intended primarily for professional rental, property management, and hospitality operations. You may use the service only in compliance with applicable law and these Terms.

3. The Plubox service

Plubox provides tools for managing property operations, which may include organizations, accounts, accommodations, bookings, guests, schedules, availability, inventory, rates, services, payments, expenses, receipts, utility payments, tasks, cleanings, equipment, and reporting. Available functionality depends on your plan, configuration, permissions, location, and connected services.

We may improve, add, change, or discontinue features. We will use reasonable efforts to provide notice where a change materially reduces paid core functionality. Preview, beta, free, or experimental features may be changed or withdrawn at any time and are provided without a service-level commitment.

4. Accounts and authorized users

You must provide accurate account information and keep it current. You are responsible for protecting credentials, access tokens, and recovery methods; assigning appropriate roles and permissions; and all activity performed through your accounts except to the extent caused by Plubox’s breach of these Terms.

You must notify us promptly at office@plubox.com if you suspect unauthorized access. You may not share an individual account in a way that prevents us from identifying the person acting through it.

5. Optional Plubox plugins for ChatGPT and Claude

Plubox may provide separate optional plugins that allow an authorized user to retrieve Plubox information and request supported actions through ChatGPT or Claude. To use one, you must connect an eligible Plubox account and authorize access. Plubox permissions remain the source of truth for what the connected user can access.

You are responsible for reviewing requests, tool results, and proposed changes before relying on them. Natural-language systems can misunderstand intent. You must clearly identify the target organization, property, record, dates, amounts, and other material details. Do not ask the integration to act on information or systems you are not authorized to use.

6. Customer data and instructions

“Customer Data” means information, files, images, and other content submitted to or processed through Plubox by or for you. As between the parties, you retain your rights in Customer Data. You grant Plubox a limited right to host, copy, transmit, transform, display, and otherwise process Customer Data only as needed to provide, secure, support, and improve the service and comply with law.

You represent and warrant that:

• you have all rights, notices, consents, and lawful bases needed to provide Customer Data to Plubox;
• your instructions and use of Customer Data comply with law and third-party rights;
• you will configure access so users see and change only information they are authorized to handle;
• you will maintain appropriate copies or exports of information that is critical to your business.

7. Privacy and data protection

Our Privacy Policy explains how we process personal data. When Plubox processes guest, staff, booking, or other personal data on your behalf, you generally act as the controller and Plubox acts as your processor or service provider. Additional data processing terms may apply under your order or a separate agreement.

8. Connected and third-party services

Plubox may interoperate with services provided by OpenAI, Anthropic, Google, channel managers, booking sources, payment providers, communications providers, smart-lock providers, and others. Third-party services are governed by their own terms and privacy practices. You are responsible for maintaining any required third-party accounts and permissions.

We are not responsible for a third-party service, its availability, or changes it makes. We may suspend an integration if continued operation creates a security, legal, technical, or material service risk.

9. Acceptable use

You must not, and must not allow anyone to:

• use Plubox for unlawful, fraudulent, deceptive, abusive, or harmful activity;
• access data, accounts, organizations, or systems without authorization;
• upload malware or attempt to disrupt, overload, probe, scan, or circumvent the service or its security;
• reverse engineer or copy the service except where law expressly permits and cannot be waived;
• remove proprietary notices, misrepresent the origin of content, or infringe intellectual property or privacy rights;
• use automated means that impose unreasonable load or bypass documented limits;
• send spam, phishing content, or unsolicited communications through the service;
• resell or sublicense the service unless your written agreement with Plubox permits it.

10. Fees, taxes, and payment

Paid services are governed by the prices, billing cycle, usage limits, and payment terms shown in your order, account, invoice, or separate agreement. Unless stated otherwise, fees are due in advance, are non-refundable except where required by law, and exclude taxes. You are responsible for applicable taxes other than taxes on Plubox’s net income.

If payment is overdue, we may restrict or suspend paid functionality after providing notice where reasonably practicable. You remain responsible for accrued charges. Any trial or promotional pricing may end according to the terms presented when it was offered.

11. Intellectual property

Plubox and its licensors retain all rights in the service, software, documentation, designs, trademarks, logos, and technology, excluding Customer Data and third-party components. Subject to these Terms and payment of applicable fees, Plubox grants you a limited, non-exclusive, non-transferable, revocable right to use the service for your internal operations during the subscription term.

If you provide feedback, you grant us a worldwide, perpetual, irrevocable right to use it without restriction or compensation, provided we do not identify you publicly as the source without permission.

12. Confidentiality

Each party may receive non-public information that a reasonable person would understand to be confidential. The receiving party will use it only to perform or receive the service and will protect it with reasonable care. These obligations do not apply to information that is public through no breach, already lawfully known, independently developed, or lawfully received without confidentiality duties.

A party may disclose confidential information when legally required, provided it gives notice where permitted and reasonable assistance at the other party’s expense.

13. Availability and support

We work to keep Plubox available and reliable, but the service may be interrupted for maintenance, updates, network failures, third-party outages, emergencies, or events beyond reasonable control. Unless a separate written service-level agreement applies, we do not guarantee uninterrupted or error-free operation.

Support is available through plubox.com/support.

14. Suspension and termination

You may stop using the service or terminate according to your order or account settings. Either party may terminate for a material breach that is not cured within a reasonable notice period, unless the breach cannot be cured or immediate action is necessary.

We may suspend access immediately where reasonably necessary to protect the service or users, prevent unauthorized or unlawful activity, address a security risk, comply with law, or respond to non-payment. We will limit a suspension in scope and duration where reasonably practicable.

On termination, your right to use the service ends. Subject to your agreement, technical feasibility, and law, you should export needed Customer Data before termination. Provisions that by their nature should survive will survive, including payment, intellectual property, confidentiality, disclaimers, liability limits, and dispute terms.

15. Disclaimers

To the maximum extent permitted by law, Plubox is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that data supplied by customers or third parties is accurate or complete.

Nothing in these Terms excludes rights or warranties that cannot lawfully be excluded.

16. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, goodwill, or data, even if advised that such damage was possible.

To the maximum extent permitted by law, each party’s total aggregate liability arising out of or relating to the service and these Terms will not exceed the fees paid or payable by the Customer to Plubox for the affected service during the 12 months before the event giving rise to liability. This limit does not apply where liability cannot legally be limited or to a party’s fraud or wilful misconduct.

17. Indemnity

To the extent permitted by law, you will defend and indemnify Plubox against third-party claims arising from Customer Data, your unlawful or unauthorized use of the service, your violation of these Terms, or your infringement of another person’s rights. We will provide prompt notice and reasonable cooperation, and you may not settle a claim in a way that admits fault by or imposes obligations on Plubox without our written consent.

18. Changes to these terms

We may update these Terms to reflect changes in the service, law, security needs, or business practices. We will post the updated Terms and change the effective date. If a change materially affects your rights, we will provide additional notice where required. Continued use after the effective date constitutes acceptance of the updated Terms.

19. Governing law and disputes

These Terms are governed by the laws of Ukraine, without regard to conflict-of-law rules. Unless applicable law requires otherwise, the courts located in Odesa, Ukraine have exclusive jurisdiction over disputes arising from these Terms or the service. Before filing a claim, the parties will attempt in good faith to resolve the issue through written notice and discussion.

20. General terms

Neither party may assign these Terms without the other party’s consent, except in connection with a merger, reorganization, sale of substantially all relevant assets, or to an affiliate, provided the assignee assumes the obligations. You and Plubox are independent contractors. These Terms do not create a partnership, agency, fiduciary, or employment relationship.

If any provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue. Failure to enforce a provision is not a waiver. Headings are for convenience only. These Terms, your order, the Privacy Policy, and any signed additional terms constitute the agreement regarding the service and supersede prior discussions on the same subject.

21. Contact

Questions about these Terms can be sent to office@plubox.com or mailed to Plubox, 39 Akademika Filatova Street, office 57, Odesa, Ukraine.